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CUSTOMER SERVICE


SHIPPING POLICY AND DELIVERY

Booze Online Inc. only ships products within the Philippines. International deliveries will not be accepted.

Store hours:
Sunday and Monday, 12NN to 10PM
Tuesday to Thursday - 12NN to 12MN
Friday and Saturday - 12NN to 2AM

Same day delivery for Metro Manila and at will take at least 2 working days for provincial shipping.
Items ordered after the cut-off will be processed the next business day. Processing and delivery of all items received on weekends and non-working holidays will be attended to the next business day. 

 

RETURN AND EXCHANGE POLICY

1. Item must be in marketable condition (complete with undamaged box).
2. See below the allowable number of days for return including the shipping period.

 

RETURNABLE:

The allowable period for Metro Manila is 15 days.
For provincial orders, allowable period is 20 days.
The item/s must be shipped back within 24 hours from the date of email notification.
 

NON-RETURNABLE:

Shipping and handling cost incurred are non-refundable.
Exchange can only be made for a bottle with higher value.
Shipping and handling cost involved in exchanging/returning and sending back the item will be borne by the customer.
Exchange of items is not allowed in the retail/physical stores.
 

PROCEDURE FOR RETURNING / EXCHANGING THE ITEM

1. Notify the company via email (customercare@booze.com.ph) immediately within 24 hours starting from the date of delivery. Specify the reason for returning the item/s and the bottle/s for replacement.
2. The company will inform the customer if the item for exchange is available. If available, the company will immediately advise the customer to send back the item to the standard return address within 24 hours of receipt of email notification.

 

Return Address:

Booze Online, Inc.
BJS Compound, 1869 P. Domingo St., Brgy. Kasilawan,
Makati City, Philippines


REFUNDS

Refunds cannot be made for returned items. They can only be replaced by items of a similar amount or higher.

 

DEFECTIVE / DAMAGED ITEMS

Item/s delivered with defect/s must be reported immediately within 24 hours upon receipt of the item/s.
Item/s returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, boozeshop.ph will replace the item and pay for the appropriate shipping costs.

 

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